Privacy Policy

This Privacy Policy describes how Emergency Plumber Tulsa ("we," "us," or "our") collects, uses, and shares information when you visit our website at emergencyplumbertulsa.com or call our dispatch line. By using our service, you agree to the practices described below.

Information We Collect

When you call our advertised phone number, our call-routing system collects your phone number, the date and time of the call, and the call duration. If you submit a contact form, we collect the name, phone number, email address, service address, and any details you provide about your plumbing issue.

We also collect technical data automatically through analytics cookies — including IP address, browser type, device type, pages viewed, time on page, and referring source. We use Google Analytics 4 for this purpose. No personally identifying information is sent to Google by us.

How We Use Information

We use submitted information to dispatch a licensed plumbing contractor in our network to your service address, to follow up on the work performed, to comply with Oklahoma record-keeping requirements, and to improve our website and dispatch processes. We do not sell or rent your personal information to third parties.

Information Sharing

We share your service request details with the licensed plumbing contractor we dispatch — they need your contact information and address to perform the work. Contractors in our network are bound by confidentiality terms regarding customer information.

We may disclose information when required by law, including in response to a subpoena, court order, or other legal process. We may also disclose information to protect our rights, property, or safety, or that of our customers or the public.

Cookies and Analytics

Our website uses cookies and similar technologies. You can disable cookies in your browser settings, though this may affect site functionality. We use Google Analytics 4 to understand traffic patterns. You may opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Data Retention

We retain call records and contact-form submissions for a period consistent with Oklahoma business record-keeping requirements — typically four years for tax and contractor-coordination purposes.

Your Rights

You may request access to the personal information we hold about you, request corrections, or request deletion. Some categories of information must be retained for compliance with Oklahoma state law and may not be deletable while that obligation persists.

Children's Privacy

Our service is directed to adults requiring residential or commercial plumbing services. We do not knowingly collect personal information from children under 13.

Security

We use industry-standard technical and organizational measures to protect the information we collect. No internet transmission is fully secure, and we cannot guarantee absolute security of data.

Governing Law

This Privacy Policy is governed by the laws of the State of Oklahoma and the United States. Any dispute arising from this policy will be resolved in courts located in Tulsa County, Oklahoma.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be communicated through a prominent notice on our website.

Contact Us

Questions about this Privacy Policy can be directed to contact@emergencyplumbertulsa.com or by phone at 918-515-3610. Written correspondence may be sent care of Emergency Plumber Tulsa, Tulsa, OK 74103.